Party Rental Policies
While our inventory is extensive, RESERVATIONS are recommended in order to secure the rental items needed. Some of our rental products, such as tents, require a non-refundable reservation fee paid in advance to reserve them. Please check with your salesperson. We recommend that you confirm your reservation prior to delivery or will-call. Reservations must be cancelled at least 48 hours in advance of the will-call or delivery date to avoid a cancellation or restocking charge. We have two convenient locations for will-call, 1211 North Loring, and 10101 SE Stark. Delivery & pick-up as well as set-up and take-down services are available for an additional fee, please see below.
Rental fees are assessed on a per event basis. All rental charges are for time out, whether or not they are used. No credits are given for unused rental items. Late fees are assessed when equipment is not returned on time. Responsibility for the rented items remains with the client from the time of possession to the time of return. Shortages or damaged items must be reported PRIOR to the event or the invoiced rental products will be considered received and in good condition. It is the clients' responsibility to check and count all rentals before and after the event. Additional fees are charged for damaged or lost rentals. Unless you have confirmed your order, prices are subject to change at anytime. Clients are responsible for making payment arrangements prior to or at the time of will-call or delivery. If payment arrangements have not been made the Party Place reserves the right to postpone delivery or will-call times until payments have been made.
Delivery / Pick-up Service
Delivery / pick-up rates vary depending on location, time, size of order and labor requirements. Delivery fees DO NOT INCLUDE SET UP. In order to provide our clients with the most cost effective delivery service, our fees are based on "route" deliveries and pick-ups, scheduled during normal business hours with at least a three hour window. After hours and specific delivery and pick-up times are available for an additional fee. Additional labor fees may also be assessed for delivery or pick-up orders that are further than 50' from the delivery vehicle, involve carrying the items up or down stairs, or require substantial time or effort when delivering or picking-up. To avoid the addition of these fees after your event, please provide your salesperson with all the information necessary to ensure proper delivery and pick-up.
When being picked up, rental equipment must be broken down and placed in the same place in which it was delivered unless other arrangements are made prior to event. Equipment not ready for pick-up when scheduled will be subject to additional rental, labor and pick-up fees.
Set Up / Take Down Service
We also offer set up and take down services. Please call for a quote. When set up is requested we require either the client or a representative of the client to be on site at the time of delivery to ensure proper placement. We also require a site diagram prior to the delivery date in order to ensure expectations are met within the established timeline. All arrangements for set up or take down services must be paid for and arranged for in advance of arrival.
Any delay in being able to drop off, set up or pick up a rental order will result in a charge of $20.00 per man, per hour.
All items come to you clean, sterilized and ready to use. We must be notified of missing or damaged rentals PRIOR to your event in order to credit your account. Unused rentals will not be credited! For sanitary reasons all items must be rinsed free of food immediately after use and packed in their original containers ready for pick-up. If management deems that the equipment was returned in poor or dirty condition, a cleaning fee will be charged. Please look for the cleaning tags located on most rental items for further instructions. All BREAKAGE or SHORTAGES will be charged for accordingly.
Linens are to be kept as dry as possible to prevent mildew. Damage and or cleaning fees will be charged for candle wax, burn holes, tears and mold or mildew. A cleaning fee is also assessed for all BBQ's if returned unclean.
ALL RENTAL ITEMS MUST BE SECURED AND PROTECTED FROM HARMFUL WEATHER CONDITIONS, INCLUDING WIND AND RAIN.
We at The Party Place & Portland Rent All look forward to assisting you with all your event rental needs. By making certain some simple steps are taken prior to your event, we can help to ensure a successful client/ vendor relationship.