Rental Policies at Portland Rent All
While our inventory is extensive, RESERVATIONS are recommended in order to secure the rental items needed. Some of our rental products such as tents require a non-refundable reservation fee paid in advance to reserve them. Please check with your salesperson. We recommend that you confirm your reservation prior to delivery or will-call. Reservations must be canceled at least 48 hours in advance of the will-call or delivery date to avoid a cancellation or restocking charge. We have two convenient locations for will-call, 1211 North Loring, and 10101 SE Stark. Delivery and pickup, as well as setup and takedown services, are available for an additional fee, please see below.
Rental fees are assessed on a per-event basis. All rental charges are for time out, whether or not they are used. No credits are given for unused rental items. Late fees are assessed when equipment is not returned on time. Responsibility for the rented items remains with the client from the time of possession to the time of return. Shortages and damaged items must be reported PRIOR to the event or the invoiced rental products will be considered received and in good condition. It is the clients’ responsibility to check and count all rentals before and after the event. Additional fees are charged for damaged or lost rentals. Unless you have confirmed your order, prices are subject to change at any time. Clients are responsible for making payment arrangements prior to or at the time of will-call or delivery. If payment arrangements have not been made we reserve the right to postpone delivery or will-call times until payments have been made.
Delivery and Pickup Services
Delivery and pickup rates vary depending on location, time, size of the order, and labor requirements. Delivery fees DO NOT INCLUDE SETUP. In order to provide our clients with the most cost-effective delivery service, our fees are based on "route" deliveries and pickups, scheduled during normal business hours with at least a three-hour window of arrival. After hours, specific delivery, and pickup times are available for an additional fee. Additional labor fees may also be assessed for delivery or pickup orders that are further than 50’ from the delivery vehicle, involve carrying the items up or downstairs, or require substantial time or effort when delivering or picking up. To avoid the addition of these fees after your event, please provide your salesperson with all the information necessary to ensure proper delivery and pickup.
When being picked up, rental equipment must be broken down and placed in the same place in which it was delivered unless other arrangements are made prior to the event. Equipment not ready for pickup, when scheduled, will be subject to additional rental, labor, and pickup fees.
Setup and Takedown Services
We also offer setup and takedown services. Please call for a quote. When setup is requested we require either the client or a representative of the client to be onsite at the time of delivery to ensure proper placement. We also require a site diagram prior to the delivery date in order to ensure expectations are met within the established timeline. All arrangements for setup or takedown services must be paid for and arranged for in advance of arrival.
Any delay in being able to drop off, set up, or pick up a rental order will result in a charge of $20.00 per crew member, per hour.
All items come to you clean, sterilized, and ready to use. We must be notified of missing or damaged rentals PRIOR to your event in order to credit your account. Unused rentals will not be credited! For sanitary reasons all items must be rinsed free of food immediately after use and packed in their original containers ready for pickup. If management deems that the equipment was returned in a poor or dirty condition, a cleaning fee will be charged. Please look for the cleaning tags located on most rental items for further instructions.
Linens are to be kept as dry as possible to prevent mildew. Damage and/or cleaning fees will be charged for candle wax, burn holes, tears, and mold or mildew. A cleaning fee is also assessed for all barbecue grills if returned unclean.
Damage and Missing Items
All BREAKAGE and SHORTAGES will be charged for accordingly.
ALL RENTAL ITEMS MUST BE SECURED AND PROTECTED FROM HARMFUL WEATHER CONDITIONS, INCLUDING WIND AND RAIN.
Note: These policies do not supersede what is stipulated in the signed rental contract.
We at Portland Rent All look forward to assisting you with all your event rental needs. By making certain some simple steps are taken prior to your event, we can help to ensure a successful client/ vendor relationship.